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OTDA Home How to Apply for Services
Our call volume can be extremely high. Please do not wait on the line if you have internet access. Instead please request a fair hearing by accessing the Fair Hearing Online Request Form.
By phone:
1-800-342-3334 (Fax:518-473-6735)
New York City emergency Fair Hearings ONLY: 800-205-0110
Hearing Impaired: New York Relay Service at 711.
Please tell the operator to call 877-502-6155. Service at this number can only be provided to callers using TDD equipment.
In person:
Visit a Fair Hearing office
In writing:
New York State Office of Temporary and Disability Assistance
Office of Administrative Hearings
40 North Pearl Street, 15th Floor
Albany, NY 12243
For more information, visit the Fair Hearings page.
In writing:
Complete the Child Support Enrollment Form and mail it to your local child support office.
Note: Complete and submit only the last 4 pages to your local child support office. The Enrolling for Child Support Services — What You Need to Know section is for your reference and contains important information you need to know and understand about child support services.
For more information, visit the Child Support Services website.
Find out if you may be eligible and apply for programs and services.
In person:
Visit your local department of social services or in New York City a SNAP Center. Please call or visit their website to check their operating hours.
A Community Organization in your area can help you get and complete an application for SNAP . Please call the organization before you go there.
In writing:
Print and mail or fax the SNAP Application form to your local department of social services.
After your application is filed, the local department of social services or SNAP office will review your information and determine your household's eligibility for SNAP . The department of social services will contact you if they need anything more than your application to determine your eligibility for SNAP benefits.
Note: If you qualify for SNAP , you must receive them no later than 30 days from the date the local district received your application.
If you are experiencing a hardship, or are disabled, you may have someone apply for you. Print the person's name, address and phone number on the signature page (page 5) of your Supplemental Nutrition Assistance Program ( SNAP ) application or please fill out and sign the Supplemental Nutrition Assistance Program ( SNAP ) Authorized Representative Request Form and give the completed form to your worker or SNAP office.
For more information, visit the SNAP page.
Find out if you may be eligible and apply for programs and services.
In writing:
Print and mail or fax the application form to your local department of social services.
Note: If you have emergency needs you should contact your local department of social services as soon as possible, so you can be interviewed and informed in writing about the decision on your emergency the same day you apply.
For more information, visit the Temporary Assistance page.
Find out if you may be eligible and apply for programs and services.
Online:
In person:
You may apply in person at your HEAP Local District Contact.
In writing:
You can download and print the HEAP Application, or call your HEAP Local District Contact to request an application be mailed to your home. The completed HEAP Application may be mailed to:
View the Vendor database and select Participating Vendors.
You may also drop off the completed HEAP Application at your HEAP Local District Contact
Notes:
For more information, visit the HEAP webpage.
By Phone:
You may call your HEAP Local District Contact for assistance.
New York City residents may call 718-557-1399 for assistance.
In person:
You may apply in person at your HEAP Local District Contact.
In person:
You may call your HEAP Local District Contact to apply for Heating Equipment Repair and Replacement (HERR) benefits. An eligibility interview is required for all HERR applications but may be completed with applicants in person or by telephone. Your local district contact will decide if you meet all the eligibility conditions, including the income and resource requirements. The district will provide more information on how to submit the application and required documentation.
By Phone:
You may call your HEAP Local District Contact and ask them to mail you an application. The district will provide more information on eligibility, how to submit the application, and required documentation.
In person:
You may apply in person at your HEAP Local District Contact for Clean and Tune benefits. The district will provide more information on eligibility, how to submit the application, and required documentation.
Online:
New York City residents — access.nyc.gov.
By Phone:
You may call your HEAP Local District Contact. The district will provide more information on eligibility, the application process, and required documentation.
In person:
You may apply in person at your HEAP Local District Contact.
By phone:
Call SSA at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.
In person:
Visit your local Social Security office. (Call first to make an appointment.)
After you submit your application to the Federal Social Security Administration (SSA) your claim will be sent to the NYS Division of Disability Determinations and a Disability Analyst will review your case and determine whether or not you meet the federal medical guidelines to qualify for Social Security Disability. SSA makes the final determination whether or not you will receive benefits.
This page contains links to PDF documents. Download Acrobat Reader to view these documents.
Your total household gross monthly income for your household size must be at or below the following guidelines:
| Household Size | Maximum Gross Monthly Income |
|---|---|
| 1 | $3,035 |
| 2 | $3,970 |
| 3 | $4,904 |
| 4 | $5,838 |
| 5 | $6,772 |
| 6 | $7,706 |
| 7 | $7,881 |
| 8 | $8,056 |
| 9 | $8,231 |
| 10 | $8,407 |
| 11 | $8,582 |
| 12 | $8,890 |
| 13 | $9,532 |
| Each additional | Add $642 |
Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.
Your total household gross monthly income for your household size must be at or below the following guidelines:
| Household Size | Maximum Gross Monthly Income |
|---|---|
| 1 | $3,035 |
| 2 | $3,970 |
| 3 | $4,904 |
| 4 | $5,838 |
| 5 | $6,772 |
| 6 | $7,706 |
| 7 | $7,881 |
| 8 | $8,056 |
| 9 | $8,231 |
| 10 | $8,407 |
| 11 | $8,582 |
| 12 | $8,890 |
| 13 | $9,532 |
| Each additional | Add $642 |
Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.